What an odd survey - Saab General Bulletin Board - Saabnet.com
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What an odd survey
Posted by phred (more from phred) on Thu, 24 Jul 2003 10:58:12
In Reply to: JD Powers on Dealer Rankings, Viggen Pilot, Thu, 24 Jul 2003 09:11:48
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Dealers are benefiting from something the manufacturers are doing (paying for maintenance). So what? What they should be ranking is, are the facilities attractive and comfortable? Are the service advisors knowledgeable, friendly and helpful? Are all requested services done, and done right, the first time? Do they offer a ride or a loaner?
Naturally, the problem here is that one dealership for Brand X may be great and another crappy, so it's hard to extrapolate. And certain brands just made it their mission to offer a great service experience (e.g., Lexus, Infiniti, Merc), even if the product is lackluster.
posted by 216.205.22...
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