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Demo's and "in service date"..... Posted by Mike Lynch [Email]  (#81) [Profile/Gallery]
(more from Mike Lynch) on Fri, 19 Nov 2004 16:36:20
In Reply to: Question re <<in-service date>>, Rafe, Fri, 19 Nov 2004 15:07:39 Members do not see ads below this line. - Help Keep This Site Online - Signup |
Normally the date of sale to the first retail purchaser is the in service date. Sometimes a dealer will select a demonstrator, slap a dealer plate on it and start driving it, this is then reported to Saab as a demo and the warranty clock is started. The warranty has started, time and mileage, but the vehicle hasn't had it's first real owner.
Sometimes a dealer will report a new car as sold, including doing the registration and getting the plates, to take advantage of a particular incentive program. It's Saab practice on certain models in the past to offer a $7k incentive up to a certain date and after that only a 10% carryover allowance. So the dealer reports the car sold while they can get the $7k instead of being left with only 10% which is $3-4k. This starts the warranty clock although the car may be sitting on the lot with nothing but a few test drive miles. Not a demo, a used car technically, but the car has never had an owner or been a demo. Such a car would be eligible to be CPO and get the 6/100 warranty. Another way to refer to a car like this is as "punched", plated, titled, warranty started, but no owner yet.
Sometimes a new car will be dealer trade driven from one dealer to the next, and/or has been test driven extensively, and has several hundred miles on it or more. This car is not a demo, or used, if it had say 450 miles on it, the warranty would start the day it was sold and last until 50,450 miles. Or technically the warranty would expire at 50,000 miles and you would have to appeal to the factory service rep for the extra 450 miles of warranty.
Some manufacturers, like BMW, give demos and extra 3 months and 5,000 miles, so the car is "punched" as a demo, the current incentives are secured, and the warranty is extended a little. Some manufaturers give an little added incentive for a demo.
Your "in service date" is usually one of boxes on every repair order or can easily be checked by calling your local dealer with the VIN. There would be no correcting an in service date. The manufacturer isn't going to move around that date because the dealer didn't thoroughly explain, or the customer didn't completely understand, when the warranty actually started.
Happened to me when I bought my BMW motorcycle. It had a demo sign on it when I test rode it, I'm the only one who test rode it, I had forgotten the warranty clock had started a couple of months before I bought it.
posted by 63.197.222...
, Fri, 19 Nov 2004 16:36:20 <-- Viewing This Message, Tue, 23 Nov 2004 15:00:16
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