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re your statement: "I DID bring it to their attention on two separate occasions and they should have tracked it down."
By "bring it to their attention", do you have your complaint written on a service order (you have a copy of it, right?), or did you just casually mention it? I feel that this is a critical piece of the question.
I had success with another car company on an out-of-warranty complaint that only showed up in extremely cold weather, which naturally was impossible to reproduce in the dealer's heated shop. Next year, first cold spell, the part died completely - and it was now out of warranty. Since I had the complaint written on a service order during the warranty period, I had the dearler replace the part and I eventually got reimbursed. And that company is not known for their customer friendliness.
Without a written record, I would not count on any satisfaction.
posted by 136.182.2...
Posts in this Thread:
- Extended warranty issue (long), Arabiflora
, Wed, 12 Oct 2005 23:37:52- Missed diagnosis......, Mike Lynch
, Thu, 13 Oct 2005 16:44:53 - Re: Extended warranty issue (long), Bill Homer
, Thu, 13 Oct 2005 16:09:00 <-- Viewing This Message - Uou are likely out of luck, but don't feel too bad...., Noel, Thu, 13 Oct 2005 05:40:08
- Re: Extended warranty issue (long), Kenw51, Thu, 13 Oct 2005 01:25:17
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