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going to another dealer is ok
Posted by Sam (more from Sam) on Thu, 23 Oct 2008 22:06:07
In Reply to: Saab service 12/12 warranty, steve, Thu, 23 Oct 2008 11:03:56
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Dealers are supposed to honor the warranty, which is offered by Saab, not the dealer. Other dealers will service your Saab although one dealer said that he gives priority to his own customers.
If the old dealer is no longer Saab (Seattle?) then they will charge you for service unless you can convince them to do it free. They won't get reimbursement from Saab.
Years ago, I lived several hours from a Saab dealer and received a recall. Saab said that I could have an indie do the work and they would pay for it but they wouldn't guarantee the work and would only pay for one visit. The indie did the job right.
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