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Re: The joy of Saab Roadside Assistance (a rant!)
Posted by Boston Baab [Email] (more from Boston Baab) on Fri, 22 May 2009 05:34:43
In Reply to: The joy of Saab Roadside Assistance (a rant!), Noel, Thu, 21 May 2009 16:54:45
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On Tuesday, I sat and listened to my radio for 20 minutes and the battery went dead ('06 9-3, 27k miles.) No warning, just dead battery and nothing but clicks when I went to start the car. I called roadside assistance and got an operator surprisingly quickly, and she even had no foreign accent whatsoever. Anyway, I was about 4 miles from a Saab dealer. I assumed they would send someone from there (hopefully with a new battery, yeah right...) Instead, they sent a tow truck operator, most likely a AAA guy. He was there in less than 30 minutes, jump started me, and off I went. SRA sent me two follow up automated messages to make sure I was all set and then a follow up survey to get my opinion. I gave them a perfect rating on this experience.
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