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Re: Saab roadside assistance
Posted by rico567 [Email] (more from rico567) on Fri, 25 Dec 2009 06:02:27
In Reply to: Saab roadside assistance, Mike B., Thu, 24 Dec 2009 19:20:42
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I'm speculating here, but if it's part of the warranty, I'm betting they're obligated to honor it. Doesn't matter too much to us, we're AAA Gold members. The one time we had to use SAAB RS and we were actually broken down en route to somewhere (the classic serpentine belt system failure), the genius who answered at SAAB RS took the town name and put it with our home state instead of the state we were in, and their system kicked it out as "no such town." Did they call me back? No. An hour and a half later, when no tow truck appeared, I had another conversation with them, wherein I was told that there is no such town as New Goshen, IL. I replied that it was probably because it's in Indiana- which, I reminded him, I had told him in the first place. The excuse was that there had been a shift change, and a different person had entered the wrong state. Yeah, right.
We went to AAA, have had to use them a few times, never a problem.
posted by 66.158.16...
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