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We had 3 false starts on our verizon fios install. This sounds obvious, but make sure they've run the line from the street (or pole, or whereever) to your house! We had the "interior" service guy show up before the "outside" guys even dug the trench to put the line up to our house.
That was 3 years ago, however, so hopefully they've improved their service and communication since then.
You might want to ask what the "shortcut" is for accessing customer service thru their (lousy) 800 line. Used to be "AGENT." (Say that aloud whenever the automated voice asks you what you want.) Or, make sure that your phone number is linked to your account since this is how they service you via the automated 800 system. Even better, get the number for their local business office. Seriously. Getting help thru the 800 line is painful - take my word for it!
Good luck. It's a good service once you get it working.
posted by 173.64.122...
Posts in this Thread:
- Fios installation- any suggestions?, adl6009
, Mon, 18 Jan 2010 11:56:44- My first impressions, adl6009
, Thu, 21 Jan 2010 22:23:58 - Thanks again, adl6009
, Wed, 20 Jan 2010 17:16:00 - Install, nwas, Tue, 19 Jan 2010 12:03:57
- If you have had DSL...., Herb Hirsch
, Tue, 19 Jan 2010 07:44:04 - Re: Fios installation- any suggestions?, steve, Mon, 18 Jan 2010 21:32:01
- Re: Fios installation- any suggestions?, Mike Keller
, Mon, 18 Jan 2010 18:39:06 <-- Viewing This Message - Re: Fios installation- any suggestions?, Jason, Mon, 18 Jan 2010 14:31:03
- Re: Fios installation- any suggestions?, jp498, Mon, 18 Jan 2010 12:48:20
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