GM scouring Twitter, Facebook to reach unhappy customer - Saab General Bulletin Board - Saabnet.com
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Saginaw, Mich. - Those comments you posted on Twitter, venting about General Motors products, aren't going unnoticed.
GM has a new team of customer-service agents scouring social media websites such as Twitter and Facebook, looking to reach out to people who've complained about problems with their GM vehicles and offering to help them.
rest of LA Times article at link
GM scouring Twitter, Facebook to reach unhappy customers
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