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Posting this letter at the Service Write-Up Counter and Parts Counter will help them build customer loyalty - even if those same customers later choose to buy a different brand from their Dealers.
Sending the letter to all their known Saab customers, either by snail mail or e-mail, will also help generate future Service Dept revenue.
I was in the Service Dept of my local former Dealer last week to resolve a GM warranty issue on our 2006 9-3. I overheard another Service Rep advising a Saab customer on the phone that no parts are available and to try e-Bay for the broken windshield wiper motor/transmission on their car. In other words, "You're screwed, don't bother me again".
posted by 68.42.115...
_______________________________________
Saabs owned:
2008 9-5 Aero Sedan, sold at 227K miles
2006 9-3SC 2.0T - Wife's daily driver
2000 Viggen Convertible - Sold May, 2022
1964 Quantum IV Formula Car - Retirement project
2000 9-5lpt Sedan, sold at 318K miles
Posts in this Thread:
- Saab's Tim Colbeck writes to dealers !, LG Aero, Sat, 28 Apr 2012 05:52:17
- Email from: Saab's Tim Colbeck, TriCitySam, Tue, 19 Jun 2012 18:37:52
- All former Dealers need to post and send this letter, MI-Roger , Sat, 28 Apr 2012 10:11:32 <-- Viewing This Message
- It seems there may be light at the end of the tunnel, Noel, Sat, 28 Apr 2012 06:59:09
- Thanks for posting, Chadwick , Sat, 28 Apr 2012 06:43:23
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