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Re: eEuroparts has had many issues they couldn't control
Posted by Bruce (more from Bruce) on Tue, 12 Jun 2012 07:22:29
In Reply to: eEuroparts has had many issues they couldn't control, MI-Roger
[Profile/Gallery]
, Mon, 11 Jun 2012 18:07:58
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There may have been issues out of their control, especially around the issues with Saab, but that does not mean they could not or should not communicate with their customers on orders that are delayed because of Saab. Considering all the news about Saab, even the most out of touch customer could easily confirm there are issues with Saab direct parts.
Part of my job responsibilities is supporting a consumer service business, and communication & recovery are key in keeping customers happy, even if you can't immediately solve the issue, (and interestingly sometimes a great recovery translates into a happier customer than if you got it right the first time).
posted by 198.179.14...
Posts in this Thread:
- eEuroparts - Letter From Dean Bergeron, Scott Paterson
, Mon, 11 Jun 2012 12:50:26- Much better!, Ed_F
, Fri, 15 Jun 2012 23:05:02 - Re: eEuroparts - Letter From Dean Bergeron, TML
, Tue, 12 Jun 2012 15:54:21 - may have been said in frustration...., slim, Mon, 11 Jun 2012 18:33:14
- eEuroparts has had many issues they couldn't control, MI-Roger
, Mon, 11 Jun 2012 18:07:58 - I don't understand this, Mike Johnson, Mon, 11 Jun 2012 16:48:01
- I don't buy it. I'd really like, but I do not., Siegfried, Mon, 11 Jun 2012 16:42:12
- nothing but good report with them.., pushrodsaab, Mon, 11 Jun 2012 16:18:55
- I for one..., Justin VanAbrahams
, Mon, 11 Jun 2012 15:28:43
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