Re: Pre-Owned Certification Program - Saab General Bulletin Board - Saabnet.com
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Re: Pre-Owned Certification Program
Posted by Erik (more from Erik) on Sat, 3 Aug 2002 06:30:11
In Reply to: Pre-Owned Certification Program, Tim, Fri, 2 Aug 2002 10:52:42
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A coworker of mine recently bought a pre-certified Lexus RX300, and found some problems the tires too. We're in Columbus, OH, and he had purchased this one in Chicago because he was having trouble finding the option/color combination he wanted locally.
He took it to the local dealer, and they agreed the tires were not in the condition he should have expected on one of their pre-certified cars, and called to ask which brand he prefers. They put on a new set of Michelins, apologized for the other dealer not doing this in the first place, and gave him a gift certificate for Lexus merchandise.
That level of service always gets my attention.
posted by 65.24.209...
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