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Re: it's certainly a valid resource 1 Saabers Like This Post!
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Posted by Justin VanAbrahams [Email] (#32) [Profile/Gallery] (more from Justin VanAbrahams) on Tue, 6 Mar 2018 19:55:24 Share Post by Email
In Reply to: it's certainly a valid resource, AeroEd, Tue, 6 Mar 2018 16:45:43
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Actually, I can. And do.

It's a completely subjective survey that exists in a vacuum, irrespective of other data that is demonstrably related to its results. You can't take two unrelated products sold to different buyers under different circumstances and then try and correlate post-sales satisfaction. You learn nothing.

Lists like these are the automotive equivalent of asking someone who just ate burger at a fast food joint and someone who just finished a five course meal how satisfied they are with their purchases. Well, I guess they can both answer that question, but the answer has no bearing whatsoever with the quality of the product or even the suitability of the product to task. If you were to switch the respondents, do you think the answers would remain the same? People buying different products have different backgrounds, different means, and different expectations. You can't derive anything quantitative from "satisfaction."

In this particular "study," the proof is in the pudding. People who bought the 200 cite remorse due to poor ride quality. Well, poor ride quality in the 200 is extremely well documented by the motoring press, so why did these people buy a car they were likely to be unsatisfied with and then complain about it? How did they not notice the issues in the test drives? Other cars, like Kias, have poor ride quality, but they didn't make the list.

Like the guy who loved his Big Mac, chances are people going in for the less expensive Hyundai expected some compromises, and people who went in for the Chrysler ignored the warnings and charged in anyway. The study says *far* more about the buyers than the product, and that's the problem with lists like these.

If I bought a 200, it'd be for its value. I've rented one. I know it has a poor ride compared to other vehicles in the segment. If I *still* bought one, I wouldn't complain. Would that make it a good car?

You're welcome to derive value from these lists and that's cool. But, yeah, I can readily and defensibly reject them. :)


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