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Re: MP Performance????????
Posted by matthewb (more from matthewb) on Thu, 16 Feb 2006 16:55:23
In Reply to: MP Performance????????, Dominic, Tue, 14 Feb 2006 21:08:49
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Hello All,
As I wrote on another forum we have had a terrible past 6 months (as everyone is aware) and due to that we have found ourselves offering sub par customer service and we are working very hard to rectify our in house problems. To be completely honest the volume of sales just got away from us and we were unable to manage it due to some unforseen circumstances. We still have a handfull of disgruntled (rightly so) customers and we are working very hard to rectify any outstanding issues. I have sent Dominic a private message, as our e-mail is down at the moment, and Costas we are actively working on getting the rest of your order out.
Customer service has always been at the core of our business plan but in the end we are just 3-4 guys trying to get through the growing pains of a small company. While trying to please everyone we lost sight of our goals and ended up upsetting a lot of our customers.
I do try to answer the customerservice e-mails on a timely manner but I am about 1800 miles away from CO, up in Canada actualy and sometimes it take me a little bit longer to get answers to your questions. Once we stabilise as a business then I will be moving to CO with my family and at that point our customer service will be much improved.
So if you have any question or concerns you can reach me through our website, and once again I apologize for these un-excusable delays.
Matthew
posted by 64.230.4...
Posts in this Thread:
- MP Performance????????, Dominic, Tue, 14 Feb 2006 21:08:49
- Re: MP Performance????????, matthewb, Thu, 16 Feb 2006 16:55:23 <-- Viewing This Message
- Mp Performance, costa, Thu, 16 Feb 2006 04:55:58
- Re: MP Performance????????, costa, Thu, 16 Feb 2006 04:54:26
- Re: MP Performance????????, tturboboy, Wed, 15 Feb 2006 18:12:52
- Re: MP Performance????????, darin, Wed, 15 Feb 2006 05:06:20
- Re: welcome to the club, darin, Wed, 15 Feb 2006 05:03:44
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