Date: Mon, 18 Nov 2002 17:45:42 -0500 From: Once was Bob <uctraingNOSPAMnopsamanet.com> Subject: Re: Worst SAAB story?
On Mon, 18 Nov 2002 19:02:12 -0000, Skodapilot <carl.robsonnopsamcing-czechs.com> wrote: >Rolls Royce had a similar thing. >Engines were tagged and sealed when new, so you couldn't tamper, but >even now, if an older roller goes to a dealer, as long as there isn't >any sign of obviouse abuse, they will put it right and not charge, I'd heard that about RR. There was a story about a Rolls that broke an axle... Rolls supposedly flew a new axle out by helicopter and repaired the damage at no cost because "a Rolls doesn't break down". On the Saab side, I've heard plenty of stories about customers getting work done as "customer goodwill". It's a known term around the Saab Dealership service area. I can post lost of stories about other makes where they definitely don't know of that term at all. Bob
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