Date: Sat, 14 Jun 2003 11:54:07 +0100
From: "MJW" <>
Subject: Re: Saab UK disabled unfriendly!!!

Thanks Hans for your support!! Most people today are not concerned with the individual at risk. They side with the establishment. What Saab are really saying is that a life of a disabled customer does not matter - but their questionable liability is paramount in this new age of litigation for damages. Yet another example of Americanisation lowering the value of service. A decent company would consider fitting overide switches in all future cars, and they would attempt to satisfy their customers. I agree the best answer might be to guy another brand - however, disabilities impost restrictions such as accessability, requirement of 2 door large car, price due to limited income etc. which is one of the reasons I like Saab cars. Life can be difficult enough keeping ones independance without such blinkerred attitudes from the establishement. David Hirst "Hans" <> wrote in message news:Xns93976F55A4540huwjivebluewinchnopsam90.199.6... > I agree with MJW: customer friendlyness is not a strength of Saab. I had a > similar argument with Saab Switzerland. I'm tall, and the headrest of my > Saab 9-3 was pressing me permanently into the neck. I've had whiplash from > this. Saab refused to take notice from this, even in the factory. The > claimed it's impossible to change anything at the headrest. > > Well, when you get sick in a "safe" car, and the company is answering this > is not possible to fix because it doesn't fit in their sinking, the best > answer is to buy a car from another brand. The formula "high price, low > performance" doesn't work anymore in todays competitive environment. It's > sad, but reality. > > "MJW" <> wrote in > news:3ee6e354$0$18488$ > > > I did approach them calmly and friendly with my Drs letter. Their > > beligerent attitude is what has made me very cross indeed. > > WOULDN'T YOU BE INSULTED BY THEIR ATTITUDE? > > > > <> wrote in message > > news:bc60oe$fpret$ > >> Someone who looks an awful lot like MJW <> wrote: > >> > >> (snip) > >> > >> > This is BIG BROTHER gone mad!!! Peugeot, I understand have switches > >> > to disable passenger air bags for the benefit of people whom want > >> > to carry children in the front passenger compartment. > >> > >> > What right do Saab have when they do not own my car, I own it. Is > >> > this > > a > >> > plain case of DISCRIMINATION? > >> > >> Perhaps if you'd contact them directly and _calmly_ describe the > > situation, > >> they'd take care of it. I think that if you come at them with this > >> approach, you'll get nowhere. > >> > >> Dave Hinz > >> > > > > >

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