Date: Thu, 10 Aug 2006 08:04:03 PST From: mojavegnospamsp.com (Everett M. Greene) Subject: Re: JD Power: Saab 2nd to last in quality
Fred W <Malt_Houndnospamm-me-not*yahoo.com> writes: > Tex wrote: > > Beaten out only by Land Rover. > > > > http://www.businessweek.com/autos/content/aug2006/bw20060809_022914.htm?chan=top+news_top+news > > > > or... > > > > http://nospam.com/lghjk > > > > ...as measured by end-user reported problems. > > > > Wouldn't it just be swell if Saab could build a high quality car? Sure as > > heck'd make this group a lot quieter ;-) > > JD Powers surveys are stupid. They have very little to do with actual > quality and much more to do with "customers' perceptions". Read about > it on their own web page: > http://www.jdpower.com/global/content/ratingsguide.asp > > I would say that what the results really mean is that the SAAB dealer > network (in the US at least) is in trouble. They can't make their > buyers happy... I was a participant in the Powers survey many years ago and as I recall, they hit the owner with the questions so soon after purchase that the owner knows little about quality issues yet. Several years down the road, the owner could then give a good evaluation of quality, but by then the info would be of little value. BTW: My 1985 900 has done very well.
