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There's nobody resoponse in saab H.Q.
Posted by Seung Min Yu (Mel) [Email] (more from Seung Min Yu (Mel)) on Sat, 30 Oct 2004 11:04:07
In Reply to: Trouble Getting Trunk Floor Part -- HELP, BR, Sat, 30 Oct 2004 07:25:31
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Since they move from Atlanta to Detroit (saabUSA H.Q) there were no people work in parts department. I also needed some parts and bitching numerious time and there is nobody responsible right now.
There were more than 10 people work on parts depart. now only 2.
Since that reason, IF there is no shortage of the order (in other words, if there is not enough back order), they are not care.
Some of body panels are one of the example.
Local dealership ordered roof skin for new 9-3SS two months ago and finally got it 2 weeks ago. (it takes about 6 weeks) and it ended up, there was big dent on roof skin and order another one.
They got second one last week and it has dent again.
I heard, they got third one today and finally it's right one.
So, expect long delay for some body parts.
As far as I know, all the people who works in parts depart ment in atlanta or detroit, they're doing part order for new 9-7X. and doing back-order take care when they have some bitching & big shortage chaos. So, explain this situation to your insurance company and your bodyshop.
Most of time , insurance authorize more rental or body shop get reimbursement from saab up to 3 weeks. (If only that body shop is part of saab dealership and they have goo relationship with saab regional rep.)
posted by 24.247.168...
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