The banner above is an advertisment - if it asks you to download software, please ignore.
Site News -
7/1: Members: Log In to See Fewer Ads! |
5/28: SAAB Evolutions/TSN T-Shirts $14
[General |
Members |
C900 |
9000 |
NG900 & OG93 |
93 |
95 |
NG95 |
99 |
Sonett |
Vintage Models |
Clubs |
Other Cars |
FAQs |
Gifts |
Member Photo Galleries |
Member Directory |
Classifieds |
Manuals |
*Buddy Registry |
*Mileage Registry |
Polls |
What's New |
Raffle |
Photo of the Month |
Sponsors]
[Main 95 Bulletin Board | BBFAQ |
Prev by Date | Next by Date | Post Followup ]
Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
These surveys make me laugh and cringe...
Posted by Surfer_Rex (more from Surfer_Rex) on Thu, 15 Nov 2001 16:13:18
In Reply to: Okay, my CSI survey spiel..., brian@saabcenter.com, Thu, 15 Nov 2001 14:02:07
Members do not see ads below this line. - Help Keep This Site Online - Signup
Speaking as a statistician, the entire range of dealership satisfaction surveys are fantastic examples of biased opinion surveys. These are good material for classroom material.
I've sat at a salesman desk (VW) as he took me through the survey I would soon be receiving, explaining how to mark each response as "excellent". When I started to laugh, and told him my profession, he said "Hey, do me a favor, please". Why not. He was a nice guy.
I also get a kick out of the coaching I've received prior to several service-related satisfaction surveys.
The unfortunate think, Brian, is that it this type of biased survey application is basically dishonest. And it doesn't take a professional statistician to smell it. And the whole car-sales business doesn't need one more reason for their clients to distrust them.
posted by 206.102.1...
Posts in this Thread:
- Salesman upset at satisfaction survey, Jim, Thu, 15 Nov 2001 13:23:25
- Saab pays $100, markb, Fri, 16 Nov 2001 12:43:30
- Jim- Return the car!, Brian, Fri, 16 Nov 2001 10:59:35
- I would much rather be in your position ..., georgev, Thu, 15 Nov 2001 18:41:29
- Wished we had US Saab sales people in Sweden!!, Jörgen Trued, Thu, 15 Nov 2001 16:45:50
- Oh man would i whale on that sob if he pulled that..., Jon
, Thu, 15 Nov 2001 16:37:54 - Re: Salesman upset at satisfaction survey, Pigeon, Thu, 15 Nov 2001 14:11:23
- Well, do you think you can name the dealer or give us.., TKC, Thu, 15 Nov 2001 14:10:44
- Okay, my CSI survey spiel..., brian@saabcenter.com, Thu, 15 Nov 2001 14:02:07
- These surveys make me laugh and cringe..., Surfer_Rex, Thu, 15 Nov 2001 16:13:18 <-- Viewing This Message
- one question, Dan Emery, Thu, 15 Nov 2001 15:13:28
- Re: Okay, my CSI survey spiel..., Pigeon, Thu, 15 Nov 2001 14:15:24
- Re: Salesman upset at satisfaction survey, Ron H, Thu, 15 Nov 2001 13:36:38
Members do not see ads below this line. - Help Keep This Site Online - Signup
Post a Followup
No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.
StateOfNine.com
![](/tsn/xyz/stateofninebutton.gif) |
SaabClub.com
![](/tsn/xyz/scnabutton.gif) |
Jak Stoll Performance
![](/tsn/xyz/jakstollbutton.gif) |
M Car Covers
![](/tsn/xyz/mcarcoversbutton.gif) |
Ad Available
![](/tsn/xyz/buttonavailable.gif) |
![](/tsn/images/tsnmap.gif)
Random Saabnet.com Member Gallery Photos (Click Image)
This is a moderated bulletin board - Posting is a privilege, not a right.
Unsolicited commercial postings are not allowed (no spam). Please, no For Sale or Wanted postings, SERIOUSLY.
Classifieds are to be listed in The Saab Network Classifieds pages.
This is a problem solving forum for over 250,000 Saab owners, so expect to see
problems discussed here even though our cars are generally very reliable. This is not an anything goes
type of forum. Saabnet.com has been a moderated forum since 1988. For usage guidelines, see the
Saabnet.com Mission and Purpose Page. Please remember that you are
not anonymous. Site Contact | Site Donations | Other Sites by SP -
Poverty2Prosperity.org | Run Club Menlo Park | ScreenBot
Site Members do not see red text instructions, bottom of the page anchor ads, or box ads.
Click here to see all
the Site Membership Benefits!