Glad to hear that your Aero is OK..... - Saab 9-5 Bulletin Board - Saabnet.com
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Glad to hear that your Aero is OK.....
Posted by REM in Seattle (more from REM in Seattle) on Fri, 17 May 2002 11:33:00
In Reply to: Good News, finally! (long), AeroLady, Fri, 17 May 2002 11:12:05
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You are certainly correct that none of this should have happened on any model of new car. You have been more than patient.
The good news is that your new Aero is finally fixed and that you now have the upper hand with the dealer. You could capitalize on this incident by having a serious meeting with both the General Manager and the Service Manager at the dealership. Calmly go through the chronology of your new car and politely request that the dealership be more attentive to you and your car’s needs in the future. Ask that a letter from the General Manager be placed in your vehicle history file so that you can get the ‘special’ attention that you and your car deserve. Point out to you expect the dealer will take what ever steps necessary, however extraordinary, to find and fix any future problems with your Aero, and to minimize any inconvience to you.
Rob Mustard (aka REM in Seattle)
1991 Alfa Romeo Spider, 'Baby', Red, 5-speed, 86,000 miles
1998 SAAB 900SET, 'Valkyrie', Silver, 5-door, automatic, 48,000 miles
posted by 208.49.241...
Posts in this Thread:
- Aerolady - what's the latest news on your Aero?, JohnW, Thu, 16 May 2002 18:09:20
- Good News, finally! (long), AeroLady, Fri, 17 May 2002 11:12:05
- Re: Good News, finally! (long), Johnw, Fri, 17 May 2002 18:11:44
- Glad your back on the road, Bevan, Fri, 17 May 2002 13:18:07
- Re: Good News, finally! (long), Göran Larsson, Fri, 17 May 2002 12:09:25
- Re: Good News, finally! (long), Aeroking, Fri, 17 May 2002 11:59:12
- Glad to hear that your Aero is OK....., REM in Seattle, Fri, 17 May 2002 11:33:00 <-- Viewing This Message
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