Clarion tech support: Grade F- - Saab 9000 Bulletin Board - Saabnet.com
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Clarion tech support: Grade F-
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Posted by Bob Davis (more from Bob Davis) on Sat, 12 Oct 2002 20:31:08 Share Post by Email
In Reply to: Re: And if you're on the East Coast....long, DaveW, Fri, 11 Oct 2002 12:46:36
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I wouldn't trust Clarion tech support or service for the correct time of day. In a quest for CD-changer and service info I received erroneous information each of four times I called them for info:

(1) Had questions about the Clarion CD625 and was told it wouldn't work with Saab HK/Clarion. Crutchfield said is would and guaranteed it, so I bought one. It works perfectly.

(2) Asked about the difference between the CD625 and CDC635 and was told the latter would not work with CD-R media. Two people have stated that their 635's work fine with CD-R's.

(3) Asked about the module available from Saab to connect in-dash CD players and CD changers in the same car and was told it was not their part.
I ordered it from Saab and it has a Clarion part number.

(4) With my in-dash CD player needing service, I called Clarion as was told the price would be high (estimated $250) and recommended buying a new one. Duh, huh?

These people are either idiots or liars, or both. Don't deal with them!
I ended up sending the CD-player to Kachina in Scotsboro, AZ, and for $100 they fixed it through a third party repair facility. Well, almost--as only half the front LCD panel would illuminate, so I sent it back. That was a month ago and I haven't heard anything. I get excellent service and super prices from Kachina and this is an anomaly.



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