1985-1998 [Subscribe to Daily Digest] |
it's been my experience that businesses are not always together enough to even reply to the credit card company's investigation, in which case, you win...
this is what i'd do...
1. most important, call the dealership and explain the whole story to G.M. and tell him you'd like a credit for all charges because they weren't necessary. if you went to hospital for broken leg and they did a liver transplant, you'd get your money back and then some...
IF you don't get 100% satisfaction (whatever that is to you), call better business bureau and find out if there's been complaints, and then call credit card company and tell them the dealer is not cooperating and that it sounds like they are either SERIOUSLY incompetent, or just trying to rip you off intentionally... (share any BBB information).
1. Get a copy of the original bill for $320, which probably stated symptoms you reported
2. Get a copy of your eeuroparts order for the parts you replaced that fixed it.
3. Get a copy of the diagnosis, if you have one, where they wanted to charge you $720 for a fuel pump
4. Get a copy of the bill for the fuel filter
5. Get a copy of the diagnosis for the $1300 throttle body (somehow they forgot about the fuel pump that wasn't working and found a more expensive repair)
3. Call the credit card company to dispute the charges arguing fraud or some better word. Tell them that you believe the dealership was trying to rip you off and tell them what you told us... FAX them everything you have, including a written letter stating story (short and to the point)
1. you brought the car in to be fixed. they diagnosed a $320 problem and did the work and your car died on the way home
2. you brought it back and they diagnosed a bad fuel pump, which you declined, but did a fuel filter (state you thought the fuel pump was fine)
3. you brought it back again and they diagnosed a $1300 throttle body, but somehow forgot about the fuel pump
4. that they refused to replace the parts you had independently determined where the likely cause (which were much cheaper)
5. that you left dealership, purchased parts, and fixed car
that it is clear to you that the part they replaced, and the all the parts they wanted to replace, had nothing to do with your problem, and that you are disputing the charges
just because you got some new parts out of the deal doesn't mean that you owe them anything. if they were doing their job properly, you wouldn't have spent the money they charged you.
OR, dispute the charges minus their labor rate X the time it would take to replace the parts you bought because that is what they should have charged you to fix your car.
credit card company might find this more honest and ethical and side with you. i did something like this once and business never responded to credit card company because i disputed partial charges.
good luck
posted by 68.223.24...
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