How do I prevent getting hosed at the dealer (maint.)?

How do I prevent getting hosed at the dealer (maint.)? - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com

The banner above is an advertisment - if it asks you to download software, please ignore.
Site News - 7/1: Members: Log In to See Fewer Ads! | 5/28: SAAB Evolutions/TSN T-Shirts $14

NG900 & OG9³ Bulletin Board
1994-2002 [Subscribe to Daily Digest]

(Search Author's Posts: e.g. Keyword:username) *Members Only

[Main NG900 & OG9³ Bulletin Board | BBFAQ | Prev by Date | Next by Date | Post Followup ] Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
How do I prevent getting hosed at the dealer (maint.)? Posted by Eric (more from Eric) on Thu, 28 Feb 2002 11:31:20

Members do not see ads below this line. - Help Keep This Site Online - Signup

I went to the dealer this morning for an oil change - I'm not exactly... well, not at all mechanically inclined, nor do I even have anywhere that I could be were I interested in it. I have gone there many times before (Charles River Saab in Cambridge) and they seemed to be totally honest with me and not charge extra - but those were always scheduled Saab covered times.
This time the man came out and told me that they found the following:
1) Parking Brake needed adjusting - 44.50 - labor
2) font brake pads are worn, very low - 97.90 labor and 98.47 parts
3) clean bulkhead drains - 60 -labor
4) cooling system hose loose - warrenty (this was a known issue - 128 motors has the worst service dept in MA and they ruined that previously)
5) then the oil change and haz material disposal.

I was expecting like $40 total with the oil change and walked out paying $350...

1) can you tell me if I just got raped?

2) can you tell me how to handle such things in the future. I asked my friend and he said that I should have asked to see the brake pads - but the thing is, they could have shown me a toaster oven and I wouldn't know the difference between it and worn pads or new pads.

is there a book, ideally for saabs, that one can get to know about repair issues?

thanks

posted by 63.116....

Posts in this Thread:

How do I prevent getting hosed at the dealer (maint.)?, Eric, Thu, 28 Feb 2002 11:31:20 <-- Viewing This Message
- Brakes - Not covered by Warranty?, gatorcpa, Thu, 28 Feb 2002 17:55:52
  - damn it! I paid 2/3 of my brake bill at 20,000, ken , Fri, 1 Mar 2002 21:01:27
    - and my brakes were gone; they even stopped squeeking nm, ken , Fri, 1 Mar 2002 21:04:58
- First off...don't get caught off guard., Richard P., Thu, 28 Feb 2002 13:12:38
  - LOL - yeah, my car is *very* special, Eric, Thu, 28 Feb 2002 13:17:11
    - Then take Dean's advice and have them..., Richard P., Thu, 28 Feb 2002 15:10:19
- I think they used and abused a little. They had to >>>, Anders, Thu, 28 Feb 2002 13:07:09
  - Re: I think they used and abused a little. They had to >>>, Eric, Thu, 28 Feb 2002 13:09:44
    - Re: I think they used and abused a little. They had to >>>, Revan, Thu, 28 Feb 2002 13:41:01
      - Re: I think they used and abused a little. They had to >>>, Eric, Thu, 28 Feb 2002 13:48:37
- Re: How do I prevent getting hosed at the dealer (maint.)?, Dean, Thu, 28 Feb 2002 12:51:03
  - Re: How do I prevent getting hosed at the dealer (maint.)?, Eric, Thu, 28 Feb 2002 13:08:09
- Re: How do I prevent getting hosed at the dealer (maint.)?, ed f, Thu, 28 Feb 2002 12:33:09
  - Re: How do I prevent getting hosed at the dealer (maint.)?, Eric, Thu, 28 Feb 2002 12:45:24
    - Re: How do I prevent getting hosed at the dealer (maint.)?, ed f, Thu, 28 Feb 2002 16:30:34
- oh - also, Eric, Thu, 28 Feb 2002 11:48:25
  - brakes, really?, Eric (a different one), Thu, 28 Feb 2002 12:43:44
    - Re: brakes, really?, Eric, Thu, 28 Feb 2002 12:48:08
      - Re: brakes, really?, Dean, Thu, 28 Feb 2002 12:56:00
        Re: brakes, really?, Eric, Thu, 28 Feb 2002 13:05:30

Members do not see ads below this line. - Help Keep This Site Online - Signup

Post a Followup

No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.

Name: Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
E-Mail: (Optional)
Re-Enter E-Mail: (Confidential & Secure - Not revealed to other users!)
Note: Please check your spam folder for BB responses.

Subject:

Posting rules are simple - No for sale/wanted ads may be posted here - use the site classifieds.
You may not cross-post your message to multiple BBs.
Not permitted: political/religious topics and being disrespectful (personal attacks, insults, etc...).
Site Members do not see any red text, inline ad links, bottom of page anchor ads, box ads, or anti-spam check.

Message: (please no for sale/wanted classifieds - post those in the Saabnet.com Classifieds)
Links are now automatically made active, no need for any special code (or use the Option Link field below) - don't put links in () or end with a '.'
To add inline images to your post, use [img]http://www.domain.com/img.jpg[endimg] (or use the Optional Image Link field below).

Links are now automatically made active, no need for any special code (or use the Option Link field below) - don't put links in () or end with a '.'
To add inline images to your post above, use [img]http://www.domain.com/img.jpg[endimg] (or use the Optional Image Link field below).
Optional Link: (e.g. http://www.saabnet.com/)
Link Title: (Optional)
Optional Photo/Image Link: (e.g. http://www.saabnet.com/img.jpg)
Photo/Image to Upload: (Please be patient while file uploads)

Prev by Date: Re: BHP Increase after K&N Filter and Sport Exhaust Install, Dean, Thu, 28 Feb 2002 10:46:38
Next by Date: oh - also, Eric, Thu, 28 Feb 2002 11:48:25
Main NG900 & OG9³ Bulletin Board

StateOfNine.com

SaabClub.com

Jak Stoll Performance

M Car Covers

Ad Available

The content on this site may not be republished without permission. Copyright © 1988-2024 - The Saab Network - saabnet.com.
For usage guidelines, see the Mission & Privacy Notice.
[Contact | Site Map | Saabnet.com on Facebook | Saabnet.com on Twitter | Shop Amazon via TSN | Site Donations]

Random Saabnet.com Member Gallery Photos (Click Image)

This is a moderated bulletin board - Posting is a privilege, not a right. Unsolicited commercial postings are not allowed (no spam). Please, no For Sale or Wanted postings, SERIOUSLY. Classifieds are to be listed in The Saab Network Classifieds pages. This is a problem solving forum for over 250,000 Saab owners, so expect to see problems discussed here even though our cars are generally very reliable. This is not an anything goes type of forum. Saabnet.com has been a moderated forum since 1988. For usage guidelines, see the Saabnet.com Mission and Purpose Page. Please remember that you are not anonymous. Site Contact | Site Donations | Other Sites by SP - Poverty2Prosperity.org | Run Club Menlo Park | ScreenBot

Site Members do not see red text instructions, bottom of the page anchor ads, or box ads.
Click here to see all the Site Membership Benefits!

The content on this site may not be republished without permission. Copyright © 1988-2024 - The Saab Network - saabnet.com. For usage guidelines, see the Mission & Privacy Notice. [Contact | Site Map | Saabnet.com on Facebook | Saabnet.com on Twitter | Shop Amazon via TSN | Site Donations]

The content on this site may not be republished without permission. Copyright © 1988-2024 - The Saab Network - saabnet.com.
For usage guidelines, see the Mission & Privacy Notice.
[Contact | Site Map | Saabnet.com on Facebook | Saabnet.com on Twitter | Shop Amazon via TSN | Site Donations]