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Posted by brian@saabcenter.com (more from brian@saabcenter.com) on Thu, 29 Aug 2002 15:02:52
In Reply to: Good Tactics in Eye of Beholder, Mort, Tue, 27 Aug 2002 18:33:13
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By returning to an abusive dealer, you are endorsing their behavior. I've never understood this. A customer has a bad experience that is directly related to dealer ethics, and then either buys from that dealer, anyway, or returns to them again. This makes no sense to me. If everyone "took their business elsewhere", then this dealer practice would cease. All of my friends have had a bad experience with a massive multifranchise dealer up the street, but they continue to buy from them everytime they need a car. Every time they start car shopping, I warn them of their past experience, and they insist on doing it all over again. To no surprise, they, again, complain of the way they were treated after everything is said and done.
I believe the definition of foolishness is "repeating the same process over and over, and expecting a different result every time"? It falls directly beside the repeated banging of one's head into a wall. The only thing you ever succeed at in this practice is giving yourself a headache.
Cheers,
Brian.
posted by 64.123.151...
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