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Re: 4days out of warranty...no luck ?
Posted by sean [Email] (more from sean) on Wed, 23 Oct 2002 16:33:18
In Reply to: 4days out of warranty...no luck ?, Jason, Wed, 23 Oct 2002 14:35:14
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Try getting the factory area rep's phone number from your dealer and give him a call. Car manufacturers are all on their asses and are beginning to realize that customer satisfaction is key to keepng them. You might be able to get them to cover it for 'good will'. You could certainly argue (nicely as threats usually don't work) that the faults were certainly present when the car was still under warranty as that was less than a week ago.
My wife has a '01 vw turbo beetle and the dealer is still covering stuff as 'good will' with the car nearly 25k miles after the warranty was up. Partly because they've had lots of problems with the cars and as long as the factory will keep paying the service dept. it keeps them churning.
Be persistant, polite and helpful, it goes a long way.
posted by 66.21.5...
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