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Having been the guy on both sides of this issue I can speak from experience. The shop, especially if the first time with this car, is doing a best effort and it's often a crap shoot. What does that mean? Since I've been working on cars as a *hobby* to make a few bucks to support my hobby of saabs, I realize you see cars that are in great condition and some that aren't. you do the work and after done sometimes something *else*, sometimes related to the work and sometimes not, also needs to be fixed or adjusted. what do you do? blow it off? do the work free? do the work and charge for it? you want to do the right thing, and if it involves a material cost you need to cover that, and if the labor time is long you should cover that too.
And as Anders said, those turkeys do break! The fuelpump in my 1992 9000CDT needed to be replaced. I broke the return elbow. Had to deal with it, not fun.
Experience varies directly with equipment ruined.
Replaced the fuel pump in my brothers 1990 900 (two years older car) and armed with my previous experience (and reading a bunch in saabnet) I was much more careful. I sprayed WD40 at the connections. I used Vice Grips, with the jaws directly above and pointed down on the portion going down into the pump, adjust so that you get some squeeze on the elbow, and twist the vice grips about 15 degrees total swing while pull *straight* up. it works! four times since I pulled a pump from a one of my parts cars. put WD-40 on the sleeve and use the same procedure to push the elbow back in.
On the few times the shop has done something wrong they have taken care of me with a substantional discount, so other than be unhappy with having to spend more money than I (or YOU) budgeted or expected on a repair, I think you got a good deal.
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