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Re: the most rediculous email exchange with SaabUSA
Posted by hr (more from hr) on Thu, 2 Nov 2000 09:14:45
In Reply to: the most rediculous email exchange with SaabUSA, MJP, Thu, 2 Nov 2000 00:01:34
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There is another possibility. One of the things going on in the customer relationship management (CRM) area is email systems that send answers like the one above automatically. Basically they use keyword searches and generate canned answers. It works well in some areas and not so well in others. I checked the website of the best known vendor, and Ford & Volvo are listed as customers, but not GM/SAAB. HOwever, SAAB could still be a customer as GM doesn't like their name used as a reference without explicit permission.
Personally I think you're right, a cut and paste job...
hr
Posts in this Thread:
- the most rediculous email exchange with SaabUSA, MJP, Thu, 2 Nov 2000 00:01:34
- Half Fast Customer Service, Erik, Thu, 2 Nov 2000 19:52:21
- This may be EDS outsourcing, JerryC, Thu, 2 Nov 2000 17:11:45
- Casualty of the information age: (more), tlrm, Thu, 2 Nov 2000 14:26:15
- Saab vs Email, Scott Paterson
, Thu, 2 Nov 2000 12:02:08 - gonna have some fun . . . follow my logic here, MJP, Thu, 2 Nov 2000 10:13:14
- Re: the most rediculous email exchange with SaabUSA, hr, Thu, 2 Nov 2000 09:14:45 <-- Viewing This Message
- Re: the most rediculous email exchange with SaabUSA, JimD
, Thu, 2 Nov 2000 08:35:46 - What do you say about that......., Tim, Thu, 2 Nov 2000 07:50:13
- Re: Personalized Service: NOT, Jay Bailey, Thu, 2 Nov 2000 02:57:24
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