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Half Fast Customer Service
Posted by Erik (more from Erik) on Thu, 2 Nov 2000 19:52:21
In Reply to: the most rediculous email exchange with SaabUSA, MJP, Thu, 2 Nov 2000 00:01:34
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I too, have been very disappointed with my e-mail and phone contacts to SaabUSA, and experienced similar exasperating, generic responses.
If they are serious about selling more cars in the crowded 28-40k market, they need to do some serious self examination regarding the level of service they plan to provide. I don't hear these complaints from Lexus, Infiniti, or even Saturn customers.
Things don't improve without some visionary thinking, and in this case it is as simple as making a commitment to being responsive to the needs of owners. Saab needs to remember that their demographics represent a well educated, savy customer base that is comfortable with technology and is familiar with customer service from other quality products they own.
Posts in this Thread:
- the most rediculous email exchange with SaabUSA, MJP, Thu, 2 Nov 2000 00:01:34
- Half Fast Customer Service, Erik, Thu, 2 Nov 2000 19:52:21 <-- Viewing This Message
- This may be EDS outsourcing, JerryC, Thu, 2 Nov 2000 17:11:45
- Casualty of the information age: (more), tlrm, Thu, 2 Nov 2000 14:26:15
- Saab vs Email, Scott Paterson
, Thu, 2 Nov 2000 12:02:08 - gonna have some fun . . . follow my logic here, MJP, Thu, 2 Nov 2000 10:13:14
- Re: the most rediculous email exchange with SaabUSA, hr, Thu, 2 Nov 2000 09:14:45
- Re: the most rediculous email exchange with SaabUSA, JimD
, Thu, 2 Nov 2000 08:35:46 - What do you say about that......., Tim, Thu, 2 Nov 2000 07:50:13
- Re: Personalized Service: NOT, Jay Bailey, Thu, 2 Nov 2000 02:57:24
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