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Dealer Survey
Posted by TC (more from TC) on Fri, 13 Dec 2002 12:41:50
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I recently leased a new Saab, and there was a problem with the lease at delivery. The gross cap cost was raised by $1,000. Sales mgr was not in, but was reached on phone-his explanation was an outright lie. Had a new lease delivered with original gross cap figure-but the monthly payment was the same! I was pretty unhappy with this-They eventually admitted the whole thing was wrong and corrected it after about a week.
Now, they are clearly more concerned with my answers to the dealer survey as opposed to my satisfaction. Can anyone tell me how this affects them? They implied it was financial.
Thanks
posted by 24.184.236...
Posts in this Thread:
- Dealer Survey, TC, Fri, 13 Dec 2002 12:41:50 <-- Viewing This Message
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