Yes they are important, but... - Saab General Bulletin Board - Saabnet.com
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Yes they are important, but...
Posted by b.flippo (more from b.flippo) on Sat, 14 Dec 2002 17:29:19
In Reply to: Are service surveys important as well?, CFishgo, Fri, 13 Dec 2002 15:48:00
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Saab surveys are not like Honda (for example) surveys. The customer information is entered into the system at the time that the vehicle is originally retailed, not at the time of service. This keeps dealers fromtampering with the CSI system. If you purchased the vehicle used, you must send in the change of ownership card in the back of the owner's manual, before you will receive any surveys.
The service surveys are just as important as the sales surveys. It is extremely imnportant to fill out the survey if you are happy with the service. The down-side to the CSI survey system is that the survey's usually aren't sent in unless there is a problem. This, as we all know, doesn't give an acurate picture of the actual dealer performance.
Cheers,
Brian.
posted by 65.106.25...
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