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Re: What I was told.
Posted by NONAME (more from NONAME) on Wed, 23 Apr 2008 11:44:08
In Reply to: Re: What I was told., ScottA, Tue, 22 Apr 2008 20:27:30
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I work at a dealer and I would like to chime in with the truth of this matter. Customer service at GM stinks. The don't know anything. The belt and the labor to replace it is free at the 60k interval, regardless of whether or not you do the 60k service. The tensioner,idlers,water pump,etc are not covered, unless the car is CPO and those parts are actually bad. After the 60k, 120k, the part and labor are no longer covered. This applies to the 9-5 vehicles. The old 900's and 9000's with the v-6 got replaced every 30k, starting at the 35k,65k,95k. Saab will do them up until the 95k. The problem with many dealers is that they are new, not necessarily evil. They don't know what to do. Those of us who have been with Saab for years know what is covered and what is not. I'd recommend taking it to an established dealer. If you take it to a newer one who says they will do it but they don't really know how, what good is that?!
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