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poor service ?
Posted by EdD (more from EdD) on Fri, 20 Jun 2003 03:15:54
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value your collective opinion on this one.
I live in the North of England, UK, where the scheduled 18k service is not free as part of the warranty as I think it is in the US.
This recently cost me £270 ($400 USD) including parts and labour and tax.
My grievance is that the car was returned at the end of the service unwashed and the wheels were still covered in brake dust with no finger print marks on the wheels indicating to me that the wheels had not been removed to check the brakes as part of the service ?
It was late when I collected the car and did not have chance to speak with anyone at the time.
I wrote to the dealer principle to question why the car was not washed and expressed concern that the service had not been conducted correcly, but I believe he missed the point as he said that he was unable to use chemical cleaners anymore on wheels as it was an environmental issue, and was rather upset that I had suggested that they had not conducted the service correctly ....
What do you think ?
Am I getting this out of proportion or do I have a valid critism.
Cheers
Ed
2002 9-5 Aero S/W with 18k miles
posted by 213.86.236...
Posts in this Thread:
- poor service ?, EdD, Fri, 20 Jun 2003 03:15:54 <-- Viewing This Message
- Re: poor service ?, Phil, Fri, 20 Jun 2003 22:49:44
- poor form!, Jason 0W-40, Fri, 20 Jun 2003 12:12:54
- Re: poor service ?, BrianS, Fri, 20 Jun 2003 07:04:06
- Re: poor service ?, compaqted, Fri, 20 Jun 2003 06:59:31
- Re: poor service ?, Ed NC, Fri, 20 Jun 2003 05:34:57
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