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Re: driver side a/c Posted by Todd [Email]  (#958) [Profile/Gallery]
(more from Todd) on Tue, 8 Jul 2003 10:08:36
In Reply to: Re: driver side a/c, OhioPA, Wed, 18 Jun 2003 10:14:09 Members do not see ads below this line. - Help Keep This Site Online - Signup |
After waiting over two weeks (during the high humidity 90+ degree summer heat of northern Ohio) for some incompetent and uncaring customer service person at Saab (Sandra, "I had a sick child at home") to get back to me, I was informed that Saab would not be including me in its "goodwill" program to help defray the cost of repairing what is admittedly a common design flaw with my a/c (broken plastic vent flap control shaft).
Apparently, they have decided to base their rather myopic decision on the fact that I am not the original owner, the fact that the vehicle has 85K+ miles, and because I choose to go elsehwre for my service other than an actual Saab dealer (read overpriced). I do go to a Saab authorized repair facility that has Saab factory trained technicians, and who specializes in Saab and Volvo reapirs. Why would I buy another car from them, if they won't stand behind the one I have now???
Needless to say, I am not happy. I have been less than impressed with Saab's customer service on other matters regarding their catalog sale item quality, and many times, their people do not even attempt a simple reply. Now, they seem perfectly indifferent to the fact that their bad decision to use a flimsy plastic part (that any first year engineering student would have predicited failure on) will require me to pay $2600 USD to remedy. Fair? I THINK NOT.
This is my first, and will be my last Saab. Not because things break on them. I expect that, it's just being realistic. What has burned my bridge is the fact that their customer service has been poor on just about every matter I have dealt with them on. Then when a customer really needs them to come through, they are not there for them (me).
Feel free to comment.
posted by 65.43.15...
, Tue, 8 Jul 2003 10:08:36 <-- Viewing This Message
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