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Similar situation
Posted by Douglas (more from Douglas) on Fri, 8 Oct 2004 14:55:41
In Reply to: Sleezy Sacramento Saab Service Center!, Neil in Sacramento, Fri, 8 Oct 2004 14:29:33
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My car was needing some warranty repairs but was rear-ended about 1 month before my warrenty expired. Took the car to the dealer's body shop to avoid any warranty concerns. Estimate for repairs was 6-8 weeks. I talked to both Saab USA and the dealer service dept at that time and explained the situation. Both suggested that I just enter a service order in advance, before the warranty expired, and then the repairs could be performed under warranty when I got the car back. The stupid body shop took 4 months to finish my car. Then when I took it to the dealer service dept, they told me they had closed out the service order because they couldn't keep it open that long. They said there was nothing they could do and referred me to Saab USA. Saab USA tells me they "might be able to provide some assistance" with repairs, as good will, but I have to pay for diagnosis and then they will evaluate what (if anything) they will cover. They say it's a matter of policy and there's nothing else they can do. Basically I'm screwed unless I can fight with the dealer and convince them to take some responsibility. That's pretty lousy customer service in my opinion. :(
posted by 206.169.200...
Posts in this Thread:
- Sleezy Sacramento Saab Service Center!, Neil in Sacramento, Fri, 8 Oct 2004 14:29:33
- "I should have been pushier" - the magic words, 9to5, Sat, 9 Oct 2004 14:08:28
- Re: Sleezy Sacramento Saab Service Center!, Rick D, Sat, 9 Oct 2004 08:46:04
- Re: Sleezy Sacramento Saab Service Center!, Ron, Fri, 8 Oct 2004 21:28:10
- Is this a CPO warranty?, DW, Fri, 8 Oct 2004 18:33:55
- Similar situation, Douglas, Fri, 8 Oct 2004 14:55:41 <-- Viewing This Message
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