Re: Similar situation...blown engine - Saab 9-5 Bulletin Board - Saabnet.com
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Re: Similar situation...blown engine
Posted by Tim (more from Tim) on Sat, 6 Nov 2004 19:37:35
In Reply to: Re: Similar situation, Douglas, Sat, 9 Oct 2004 17:54:16
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I won't go into the details again (you can review my previous post by searching for 'timing chain damage', but I am going through a similar situation with Saab USA. They were really nice on the first call, and then quickly put on a hard front when my damages were assessed. They also required that a 'qualified dealer' look at the car to assess the damage (and proceed with my case) - even though I had a qualified mechanic assess the damage a few days earlier. This is a Catch 22 situation...you really have no choice. The dealer also chargedthree times what the other mechanic did, and arrived at the same conclusion. The dealer also suggested dropping in a used engine with 5,000 more miles on it (mine had 47,300), at a materials cost of $6,100 (twice th.e amount quoted by the honest foreign car mechanic without the Swedish white coat). Oh yeah...the district manager offered to give me a $1,050 credit toward a new Saab. Maybe he should use that for some lessons in customer ethics.
Probably won't do any good, but a lawsuit is on the horizon, as well as charges of violating Mass Consumer Protection Laws. Anyone elsed out there want to add fuel to this fire?
posted by 24.91.19...
Posts in this Thread:
- Sleezy Sacramento Saab Service Center!, Neil in Sacramento, Fri, 8 Oct 2004 14:29:33
- "I should have been pushier" - the magic words, 9to5, Sat, 9 Oct 2004 14:08:28
- Re: Sleezy Sacramento Saab Service Center!, Rick D, Sat, 9 Oct 2004 08:46:04
- Re: Sleezy Sacramento Saab Service Center!, Ron, Fri, 8 Oct 2004 21:28:10
- Is this a CPO warranty?, DW, Fri, 8 Oct 2004 18:33:55
- Similar situation, Douglas, Fri, 8 Oct 2004 14:55:41
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