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Some of you may have read my post from last week about some service I had done at Ramsey Saab in Ramsey, NJ. I was wondering why I'd been charged for replacement bulbs and a pulley for the serpentine belt. I was informed it wasn't coverd under my CPO warranty. A few people replied telling me it all should have been covered under my CPO warranty so I decided to draft a letter to fax to the service manager at the dealership.
Well, I faxed it over on Friday explaining everything and asking for the manager to call me back. As of 2:30 today (Monday) I hadn't heard from anyone so I decided to call. He had received my letter but hadn't called me. Not sure why? If it were me I'd call right away, even if to just say, "I'm looking into it."
Anyway, he explained he could cover the bulbs but not the pulley as the pulley hadn't failed. I asked him why my service advisor had said I needed to replace the pulley? He explained it was a preventative maintenance issue. Had I known this I would have held off replacing the pulley for a little while since, like many of us, I'm a bit tapped out due to the holidays. In fact, I asked if it could wait for a couple of weeks (figuring I'd get it done when I got my next commission check) and was told it wasn't a good idea. He had no good answer to that.
I told him, as of right now, I have no plans to have my car ever serviced there again because of the way this has been handled. I can understand Saab not covering it until it actually fails, however, why was it made to seem like the pulley HAD to be replaced that day???? Maybe I'd be stupid and decide to drive it until it failed (probably not). Well, he says he's going to look into it further to see what the deal was. He said, "Maybe we can help ease the pain."
Now, I'm not the kind of person who looks for a free lunch. If i'm responsible for paying for this I'll pay for it. I'm just upset at the way the whole thing has been handled. I explained this to him as well. At this point I'm guessing he's going to whomever he had to speak to about getting me reimbursed for the pulley as well. If they do this I'm not even sure I still want to deal with them.
A little background on this. I've purchased 2 Saabs from them in the past. Always done my service work done there. Have had some other issues with things not being fixed properly and other minor problems with service there but I still went back. I had originally tried to buy this Saab through them but they didn't want to work and help me out (I know this is a sales issue). Now I'm dealing with this during my first service call on the new car. It just seems the whole dealership is going downhill.
Sorry for venting. Oh, I also wasn't yelling at the guy or anything. I don't deal with these types of issue this way. My letter was very nicely and professionally worded. We'll see what happens...
The Rickster
P.S. Know of any good Saab dealers in the North Jersey area?
posted by 64.2.72...
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