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beware eEuroparts
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Posted by Erich (more from Erich) on Wed, 17 May 2006 10:22:31 Share Post by Email
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1. A few days ago I ordered a driver's side halfshaft for my NG900. There is a loud clicking sound coming from the inner driver. I expected to get the complete halfshaft with inner driver flange as shown in their photo but it came without the inner driver flange. Their ad does state it may or may not come with the flange. I find this a poor way to do business. When I spoke to their customer service they told me that on some of the re-built axles/halfshafts they remove the inner driver flange themselves before shipment because they are NOT in useable condition! I suggested they find another supplier.

2. Just got my latest order from eEuroparts and now I am being charged for shipping (even though order was over $39.00). I'm at an APO address and have placed MANY orders with eEuroparts and was never charged shipping. There website states (now) that they charge shipping for APO addresses, that it has always been their policy and always was shown as such on their website. It's the first time I've seen it.

3. Finally, the customer service rep. I spoke to was rather cocky and generally unpleasant. His attitude seemed to be the customer is always wrong. I've given eEuroparts quite a bit of business but will now consider other parts suppliers in the future as it seems they are going down hill. I'm not impressed.

Erich
1994 Saab 900SE
2.5 v-6, 105,000 miles

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