1994-2002 [Subscribe to Daily Digest] |
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Would like to share a few experiences...This morning, I call a Saab dealer service department and asked him a simple question: "How do you take the headrest off of a 1994 Saab 900s"...He had to go ask someone and upon his return replied: "There is a screw under the seat cover and you'll need to take the cover off to get at it"...He may have been joking, but seriously, I don't think he was...Plain and simple, he DID NOT know what he was talking about...Please say it isn't so, Saabs are one of the best cars in the world and that clown didn't know how to take the headrest off...This is not the first time I've encountered this type of situation with a dealership...
A few years ago I had a Volkswagen Jetta...There was a recall do to the fact that the windshield leaked and dripped onto the fuse box thereby destroying it...The recall was to fix the leak and replace the fuse box...
I took it to a Volkswagen dealer to have it replaced, three weeks went by and still no word, so I called...He didn't even know the car was there, nor did he know why it was there...So, I explained it to him once again...Another week went by and I called again...He said it was ready...
I went to pick up the car and before I even looked at the car, asked the service rep come out to the car with me...What they didn't know was that I had marked the fuse box with yellow paint, thereby enabling me know if the box had been changed...You guessed it, the painted box was still there...
Then I bought a Honda Prelude...The car developed a problem that caused it to go into an "limp" mode, indicating some sort of injection problem...I took it to a Honda dealer and they took the car for a test drive...The problem was very intermittent, so naturally, when they took it for a drive, the problem did not occur...
When they began to discuss the car with me, they told me I needed a new suspension...Maybe for an average Prelude this would have been true, but, I had just replace the entire suspension, roll bars, bushings, everything with top of the line performance parts...Man, did they blush...But, there is more...They took it for one more ride and confidently told me that the car needed a new clutch...My reply was: "Well then, you guys must have really messed up, because I just had you put one in last month"...A quick letter to Honda got that cleared up real fast...
And now, the Saab dealer doesn't even know how to take a headrest off...
This is just too coincidental...
posted by 216.67....
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