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Service at 1 or 2 should be no problem.... Posted by Mike Lynch [Email]  (#81) [Profile/Gallery]
(more from Mike Lynch) on Fri, 7 Jan 2005 12:34:03
In Reply to: Disappointed dealer called me today. (Long), Pat, Wed, 5 Jan 2005 20:03:09 Members do not see ads below this line. - Help Keep This Site Online - Signup |
There are many valid reasons not to buy locally, and price is only one of them. Availibility is another, sometimes you find what you want somewhere else. Sometimes it's logistics, you just happen to be there, meet a salesperson you like, and get a deal and a car you can't walk away from.
A sale accomplishes two things for a dealer. It makes the dealer a profit and it relieves the inventory. So a dealer will take less profit to accomplish the second goal of relieving the inventory. And it does indeed cost a dealer to trade or usually what happens is that the selling dealer just buys the car from dealer that has it. These things are magnified for last years model and the last day of the month. One of the best reasons for a dealer to accept what would normally be an unfair profit is to relieve their inventory, especially on the last day of the month, and double especially for last years car.
I'm a good trading partner with the dealers close to me and I have in the past appealed to a dealer to trade/sell a car to me because it was my local customer. I've had that work for me and against me.
But the service department doesn't care where you bought the car or why. There's hardly anything that only the selling dealer would be willing to do for you that the local dealer couldn't and most of these are obvious like detailing or fixing a scratch or swapping out equipment, but warranty and service work is welcome where ever. And if it isn't that dealer must be in a position to turn away customers, very unlikely in the Saab nation.
I can imagine a scenario where there are two customers and only one loaner car left, or two cusomters and only one part avialible, but either is highly unlikely and only natural. And the better customer may not be the local one, but instead the more polite one.
If you feel guilty going back to dealer 1 or 2 for service, DON'T. Service is usually entirely seperate from sales. I've seen many shoddy sales departments with excellent service departments. As I said there's many legitmate reasons that the car being service was purchased elsewhere, or even at a direct local competitor, and the service department that succumbs to sales department pressure, embarresment, snobbyness or whatever, has generally got much deeper issues than just that.
You might take the other dealers plate frame advertising off your car so that you're not rubbing it in anyones face, but again, likely the service guys won't car and are glad to help everyone.
posted by 63.197.222...
, Fri, 7 Jan 2005 12:34:03 <-- Viewing This Message
, Thu, 6 Jan 2005 04:11:28
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