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Re: You People
Posted by James [Email] (more from James) on Sun, 28 Mar 2010 03:40:08
In Reply to: You People, John Myers, Sat, 27 Mar 2010 20:05:00
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haha... that's great...
I was the "second owner, out of warranty" who "had no problem paying $400 for a brake job" because I "valued [my] time more than the expense of [your] time". I valued the good service experience I got (though I missed out on the free doughnuts and Starbucks). The carwashes were nice. At that time, my c900 was comparable vintage to a 2002 9-3se today.
Problem was, the brake job cost $1500. It didn't get to the root cause and was repeated a year later. The small headgasket leak which you had trouble diagnosing until the engine failed (in spite of several visits) a year later was met with a $6000+ estimate. Thanks, but I'd rather buy another car.
I quickly discovered my SAAB indy. I "value [my] time more than the expense of [his] time". He can do the same brake job for about $500 + not need a return visit. He can fix the engine messed up by the HG leak for $1700 + I can keep my car! He can replace the failed slushbox for $1500 (all labor) with a used known good one (free) because he doesn't think a c900 slushbox is worth much + values my continued business (though in retrospect, I should have taken him up on the more costly stick transplant). We've gotten 5 years off that used slushbox vs the c900 being recycled + turned into tuna cans or even worse, a Prius! My indy does a good business! He owns a Porsche (among other cars, including of course a square nose 900 turbo).
But I simultaneously fell into your "second to the last layer" category because I used you for some oil changes (with great service + reasonable price) and diagnosis. Anything major I took to my indy, and you understood. It's now an old car + he has more parts for it on the shelf than you do anyway.
Finally, I realized, my indy doesn't need to waste time dealing with my stuck door locks, corroded window switches, and bad tail light assembly. I also switch my wheels from winter to summer because I got tired of him overtightening the lug bolts + I don't need to pay him $30 to do something so quick + easy. His time is better spent fixing brakes, engines, and transmissions. So I learned to do the simple things needed to keep the car nice + pay him for the oil pump and water pump that were near death over the past year (because I still "value [my] time more than the expense of [his] time" for many things).
So in the end, a little DIY isn't really a bad thing...
BTW, for others reading this, I want to be really clear that the "you" does not refer to John, just dealer service in general. This is meant to be friendly tongue in cheek + not to imply he wouldn't have done better. We don't even live in the same country!
James...
posted by 216.75.191...
Posts in this Thread:
- You People, John Myers, Sat, 27 Mar 2010 20:05:00
- Re: You People, Dave Chicago, Tue, 1 Jun 2010 14:13:44
- I loved reading this - and the replies >, Bill Davies, Tue, 30 Mar 2010 06:51:23
- Dealership experience today, No Snaab, Mon, 29 Mar 2010 14:28:39
- john i can never tell if you're joking to make you..., baggsly
, Mon, 29 Mar 2010 11:06:57 - Would the world be a better place for you if, Noel, Mon, 29 Mar 2010 10:09:48
- Re: You People, dr fall, Mon, 29 Mar 2010 09:17:12
- You put yourself in the cross-hairs, so..., nicknick
, Mon, 29 Mar 2010 08:08:37 - And what did you expect accomplish by this diatribe?, AudiGuy, Mon, 29 Mar 2010 06:10:09
- Re: And what did you expect accomplish by this diatribe?, John Myers, Mon, 29 Mar 2010 18:23:53
- Re: And what did you expect accomplish by this diatribe?, John Myers, Mon, 29 Mar 2010 08:07:13
- Really well said, AudiGuy!, Noel, Mon, 29 Mar 2010 06:27:24
- Sorry but you're not cut out for customer service..., Alex, Sun, 28 Mar 2010 19:12:48
- Re: There are not enough of you around, BobS, Sun, 28 Mar 2010 17:11:25
- Re: You People, nuotatore, Sun, 28 Mar 2010 16:34:03
- my experiences, Liam, Sun, 28 Mar 2010 15:00:44
- Fitting Several Types Here, Tim, Sun, 28 Mar 2010 11:17:48
- That was fun to read, Mike Johnson, Sun, 28 Mar 2010 10:01:23
- Re: You People, steve, Sun, 28 Mar 2010 08:42:35
- Re: You People, B Millar
, Sun, 28 Mar 2010 08:17:31 - Re: You People, steve@boston, Sun, 28 Mar 2010 08:02:20
- Re: You People (still trying on this one, eh?), Noel, Sun, 28 Mar 2010 07:27:38
- wish I had access to a good dealer or indy, LesH, Sun, 28 Mar 2010 06:22:17
- dealing with dealers, OKSaabs, Sun, 28 Mar 2010 05:48:16
- Re: You People, James, Sun, 28 Mar 2010 03:40:08 <-- Viewing This Message
- what do you mean "You people?", Kirk Lazarus, Sun, 28 Mar 2010 03:01:46
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