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Re: You People (still trying on this one, eh?)
Posted by Noel [Email] (more from Noel) on Sun, 28 Mar 2010 07:27:38
In Reply to: You People, John Myers, Sat, 27 Mar 2010 20:05:00
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I understand your descriptions of customers and how their attitudes and approaches to car repairs color your perceptions. But bear in mind, John, that while the customer experience which your skills and your dealership offer may leave people smiling, the majority of us have generally not had those experiences... from any dealer of any make of car.
Far too often dealers treat customers with thinly veiled contempt. Whether a customer is paying for the work or it's warranty repairs, they don't deserve to be treated poorly, be lied to, mislead, have unnecessary work done, be overcharged, or be told stuff like, "they all do that." All of us on this forum understand the economics of dealerships and why they charge more, but we also understand value and tend to vote with our wallets.
Outside of warranty work, I don't see where dealers add much value over a competent indy tech who knows the cars he's working on. Even when I still had a local dealer I used my indy for non-warranty work. Same work, same or better quality, much less money.
My two two local indies who value my business, are always straight with me, charge fairly, and treat me with courtesy and respect. As I do them. And I do drop off a bottle of wine or a case of beer at Christmas, too.
Posts in this Thread:
- You People, John Myers, Sat, 27 Mar 2010 20:05:00
- Re: You People, Dave Chicago, Tue, 1 Jun 2010 14:13:44
- I loved reading this - and the replies >, Bill Davies, Tue, 30 Mar 2010 06:51:23
- Dealership experience today, No Snaab, Mon, 29 Mar 2010 14:28:39
- john i can never tell if you're joking to make you..., baggsly
, Mon, 29 Mar 2010 11:06:57 - Would the world be a better place for you if, Noel, Mon, 29 Mar 2010 10:09:48
- Re: You People, dr fall, Mon, 29 Mar 2010 09:17:12
- You put yourself in the cross-hairs, so..., nicknick
, Mon, 29 Mar 2010 08:08:37 - And what did you expect accomplish by this diatribe?, AudiGuy, Mon, 29 Mar 2010 06:10:09
- Re: And what did you expect accomplish by this diatribe?, John Myers, Mon, 29 Mar 2010 18:23:53
- Re: And what did you expect accomplish by this diatribe?, John Myers, Mon, 29 Mar 2010 08:07:13
- Really well said, AudiGuy!, Noel, Mon, 29 Mar 2010 06:27:24
- Sorry but you're not cut out for customer service..., Alex, Sun, 28 Mar 2010 19:12:48
- Re: There are not enough of you around, BobS, Sun, 28 Mar 2010 17:11:25
- Re: You People, nuotatore, Sun, 28 Mar 2010 16:34:03
- my experiences, Liam, Sun, 28 Mar 2010 15:00:44
- Fitting Several Types Here, Tim, Sun, 28 Mar 2010 11:17:48
- That was fun to read, Mike Johnson, Sun, 28 Mar 2010 10:01:23
- Re: You People, steve, Sun, 28 Mar 2010 08:42:35
- Re: You People, B Millar
, Sun, 28 Mar 2010 08:17:31 - Re: You People, steve@boston, Sun, 28 Mar 2010 08:02:20
- Re: You People (still trying on this one, eh?), Noel, Sun, 28 Mar 2010 07:27:38 <-- Viewing This Message
- wish I had access to a good dealer or indy, LesH, Sun, 28 Mar 2010 06:22:17
- dealing with dealers, OKSaabs, Sun, 28 Mar 2010 05:48:16
- Re: You People, James, Sun, 28 Mar 2010 03:40:08
- what do you mean "You people?", Kirk Lazarus, Sun, 28 Mar 2010 03:01:46
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