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'Stealerships' really does some it up. The fact that you even bother to mention the coffee and doughnuts is a little alarming. Let me get this right-you give your customers C&D's, a car wash and maybe a demo to take home, and you think that justifies $125++ and 100%/400% markup on parts, all with no regard for the actual issues the customer has with the car, and tell them its just tough when they didn't get what they expected. Or, they bring the car in for a warranty repair, and you spend the time trying to find some scary sounding things that you could charge them for-brakes, for example. Year or so back we took our toyota 4 runner in for a small warranty repair. Got the standard stream of dealer BS. "yeah, the brakes could do with replacing, and here's an estimate i so helpfully put together for you", when i had replaced pads and rotors just a few months before. Guy just kind of looked at me blankly, like "that's great, but you need to give us some money" or something. Quote was over a grand! Now, had i not been knowledgable, i would have said "brakes!" got to have brakes, right?
Tell me your dealership NEVER recommended brakes when they didn't need them!
Fortunately, i havn't had to put myself through the dealership experience too often, but whenever i have to, it costs much more than it should, and i have to go home and take a shower (joke).
There is a reason why builders and dealers have a bad reputation....
posted by 66.172.103...
Posts in this Thread:
- You People, John Myers, Sat, 27 Mar 2010 20:05:00
- Re: You People, Dave Chicago, Tue, 1 Jun 2010 14:13:44
- I loved reading this - and the replies >, Bill Davies, Tue, 30 Mar 2010 06:51:23
- Dealership experience today, No Snaab, Mon, 29 Mar 2010 14:28:39
- john i can never tell if you're joking to make you..., baggsly
, Mon, 29 Mar 2010 11:06:57 - Would the world be a better place for you if, Noel, Mon, 29 Mar 2010 10:09:48
- Re: You People, dr fall, Mon, 29 Mar 2010 09:17:12
- You put yourself in the cross-hairs, so..., nicknick
, Mon, 29 Mar 2010 08:08:37 <-- Viewing This Message - And what did you expect accomplish by this diatribe?, AudiGuy, Mon, 29 Mar 2010 06:10:09
- Re: And what did you expect accomplish by this diatribe?, John Myers, Mon, 29 Mar 2010 18:23:53
- Re: And what did you expect accomplish by this diatribe?, John Myers, Mon, 29 Mar 2010 08:07:13
- Really well said, AudiGuy!, Noel, Mon, 29 Mar 2010 06:27:24
- Sorry but you're not cut out for customer service..., Alex, Sun, 28 Mar 2010 19:12:48
- Re: There are not enough of you around, BobS, Sun, 28 Mar 2010 17:11:25
- Re: You People, nuotatore, Sun, 28 Mar 2010 16:34:03
- my experiences, Liam, Sun, 28 Mar 2010 15:00:44
- Fitting Several Types Here, Tim, Sun, 28 Mar 2010 11:17:48
- That was fun to read, Mike Johnson, Sun, 28 Mar 2010 10:01:23
- Re: You People, steve, Sun, 28 Mar 2010 08:42:35
- Re: You People, B Millar
, Sun, 28 Mar 2010 08:17:31 - Re: You People, steve@boston, Sun, 28 Mar 2010 08:02:20
- Re: You People (still trying on this one, eh?), Noel, Sun, 28 Mar 2010 07:27:38
- wish I had access to a good dealer or indy, LesH, Sun, 28 Mar 2010 06:22:17
- dealing with dealers, OKSaabs, Sun, 28 Mar 2010 05:48:16
- Re: You People, James, Sun, 28 Mar 2010 03:40:08
- what do you mean "You people?", Kirk Lazarus, Sun, 28 Mar 2010 03:01:46
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