Re: Shoulda known better....Dealer Noservice Dept exper - Saab 9-5 Bulletin Board - Saabnet.com
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Re: Shoulda known better....Dealer Noservice Dept exper
Posted by Aero~0657 (more from Aero~0657) on Sun, 27 Jul 2008 03:15:09
In Reply to: Shoulda known better....Dealer Noservice Dept experienc, bill h., Fri, 25 Jul 2008 13:54:57
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Not to repeat the litany of excuses I got from my local Pasadena dealer, but I suffered greatly from dealer mis-service / mis-diagnosis during the first three years of my 9-5 ownership. After four DICs in three years i couldn't bring myself to let them replace my engine, so I handed the job over to my Indy (Swedish Pro-Tech) to fix it after a catastrophic piston failure. Let me make this clear ... Saab offered to replace my engine for free and I refused the offer based on my past experience with their service capabilities ... it's a sad commentary, but ultimately they just don't seem to care anymore. Having moved to Seattle recently I'm lucky to live close to two of the best indy Saab shops. To the dealer now only for recalls ... and, even then, I'm nervous : )
posted by 24.16.240...
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