Once again, it proves it pays to ask - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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Once again, it proves it pays to ask
Posted by Mark Anderson (more from Mark Anderson) on Mon, 21 May 2001 15:19:12
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Last week when I made the appointment for this week to get the heater box replaced on my 2000 9-3 base (the broken vent control knob problem), I forgot to ask about a loaner. Whn I called this morning, they said that all their loaners were scheduled to be out on Wednesday, but if that changed, they would let me know.
So, realizing that I might have to rent a car for two days, I decided to call Saab USA and see if they would cover the rental because this would be the second time this item was repaired under warranty. I was polite and explained the situation and the customer service rep immediately said they would reimburse me up to $35/day for up to 3 days. He told me to just send in the receipt with the information and someone from Saab Customer Assistance would call me when they received it and send out a check.
Chalk one up for Saab USA. I gave them the chance to do the right thing and they did. (Maybe this is a feature of the Roadside Assistance plan, but I don't remember seeing that when I read the owner's info.)
Mark
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