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Re: A Question???? (a rant) Posted by EGD [Email]  (#663) [Profile/Gallery]
(more from EGD) on Sat, 2 Jun 2001 07:25:48
In Reply to: A Question????, Lisa, Sat, 2 Jun 2001 02:08:16 Members do not see ads below this line. - Help Keep This Site Online - Signup |
Let's see, your lazy dealer says you should hit the top of your dash to make the speedo illuminate properly in a $30,000 car. Gosh, is beating the dash supposed to motivate the electrons so they do their job? Right. Sorry to say so but I bet they wouldn't have put out a line of BS like that to a man. And dealers wonder why people hate them...
Anyway... IMHO, this is NOT an adjustment problem no longer covered by the first year adjustment warranty but a defective part covered by the bumper-to-bumper warranty. If you still have any warranty left, call the Saab area rep first to outline the problem with your speedo and with your lazy dealer (!), and insist it be fixed properly by the dealer under the new car warranty (at no charge to you, and with a loaner car). If squeaks and rattles result, take a long test drive with the service manager (not the idiot who insulted you). Don't accept the car back until they get it right. BTW, please tell us who this dealer is so others may avoid them.
Finally, IMHO, the whole Saab owner culture that accepts squeaks and rattles are other "quirks" is BS. Lest we forget, these are very expensive cars. My "quirk"? A oil leak at the top of the engine soon after delivery. I guess the beatings at the factory weren't enough to motivate the worker to tighten down one of the head bolts to the proper torque. Acceptance of this level of quality control / fit and finish on the part of the Saab consumer is ridiculous. It just gives the factory a free pass to continue to make cars that just aren't up the initial quality level seen in Japanese (ugh!) cars costing the same money. Heck, my beater car is a made-in-Mexico Ford Contour SE V-6 (Mondeo for those of you in Europe) with 85,000 rattle-free and squeak-free miles on it. If Ford can get their factory in the Third World to make a car as trouble-free as my Contour why can't Saab do that in Trollhatten? Of course, Saabs are good cars to drive -- they definitely have a feel that Japanese cars don't have. But they'd be outstanding if they just dialed in these stupid initial quality control issues! Hopefully, the engineers have learned some QC lessons from the Japanese and will incorporate them in the new 9-3....
, Sat, 2 Jun 2001 07:25:48 <-- Viewing This Message
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