No standing ovation from me... - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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No standing ovation from me...
Posted by Dan Wyman [Email] (more from Dan Wyman) on Thu, 21 Feb 2002 19:58:11
In Reply to: Special Interest Item= Problem Child., brian@saabcenter.com, Thu, 21 Feb 2002 16:15:02
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It took 4 broken knobs before my dealer changed the heater box, telling me that's how Saab wanted them to do it, because the simple fix worked some of the time. Needless to say, I was very frustrated by the time that the 4th knob had broken.
If Saab really had its act together, they'd replace the box the first time a knob broke on any customer's car. It might (or might not) be more expensive, but would enhance, rather than detract from the relationship with the customer.
DW
posted by 132.239.9...
Posts in this Thread:
- broken a/c controls, chuck, Tue, 19 Feb 2002 19:58:30
- Re: broken a/c controls, Tom, Thu, 5 Jun 2003 10:29:39
- My experience, Jay Besoin, Wed, 20 Feb 2002 14:51:24
- tons of info on this site re this situation..., RickP, Tue, 19 Feb 2002 21:55:55
- Re: broken a/c controls, Chris, Tue, 19 Feb 2002 20:33:43
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