1994-2002 [Subscribe to Daily Digest] |
While driving down the street on my saab 9-3ss with my young daughter ,the car stalled, lost power and the steering wheel wouldnt turn.Had to go through some terrifying moments to avoid being hit.Anyway I wrote a letter to saab demanding an explanation to what happened ,whatever safety rating the car has is baloney when you are in a situation like that.following is their reply: Thank you for contacting the Saab Cars USA Customer Interaction Center.
I apologize, but I just don't know the answer to your question. Because we
focus on the customer satisfaction of our company and vehicle, we rely on our
retail partners, who are trained on the technical aspects of the car, to answer
questions such as yours. I would like to refer you to your closest Saab
retailer for the information you need. If you need any phone numbers, just use
the "Find a Dealer" link on our website.
If you have any future questions or concerns, please feel free to contact our
Saab Customer Assistance Center at 800.955.9007 Monday through Friday 8:00 a.m.
and 8:00 p.m., Eastern Time. Our customer assistance center representatives
will be more than happy to assist you.
I HAVE SOME QUESTIONS TO SAAB 1) WHO HIRED THIS IGNORANT PEOPLE OR WAS IT A DELIBERATE ACT TO FOOL YOUR LOYAL CUSTOMERS ? 2) WHY HASNT A RECALL BEEN ISSUED SINCE I READ SOMEWHERE IN THIS FORUM THAT STALLING IS A SOFT WARE ISSUE?.ARE YOU GUYS WAITING FOR SOME CASUALTIES TO HAPPEN BEFORE YOU ACT ?.DO YOU WANT YOUR ALREADY SMALL CUSTOMER BASE TO SHRINK ? 4)WHY DONT YOU TRAIN YOUR REPS TO ANSWER IN A STARIGHTFORWARD HONEST WAY ? ,I HAVE SEEN SO MANY REPLIES FROM THE CUSTOMER SERVICE PEOPLE IN THIS FORUM AND MOST OF THE TIME THEY SEEM TO SKIRT AROUND THE ISSUES OR PLEAD IGNORANCE.4)FIND A DEALER LINK ? !!!!! .THANK YOU .I HAVE ENOUGH BRAINS TO FIND A DEALER. WHAT I DIDNT HAVE WAS ENOUGH BRAINS NOT TO BUY YOUR PROBLEM RIDDEN AND NOW POTENTIALLY DANGEROUS CAR.PS : IF YOU DONT KNOW THE ANSWER TO A QUESTION FROM A CUSTOMER ,YOU PASS IT ON TO SOMEONE WHO CAN ANSWER IT,ISNT THAT THE RIGHT WAY ?
posted by 68.96.100...
No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.