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1994-2002 [Subscribe to Daily Digest] |
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Just wanted to share the text of the letter sent to me by Saab USA's non-customer service department. I know for a fact that Saab is honoring 2nd and 3rd owner's claims for those who have oil service records, so if you happen to own a 2000 or newer 9-3 convert and have issues, it IS worth pursuing the matter.
Those of us with failed _1999_ converts need to work together--since that year was not included in the original announcement of the extended 8-year engine warranty, Saab HQ is taking the opportunity to wiggle out of repairing the SAME defective engine that's in the 2000-2002s.
Here is my impressive letter from the lead EDS contractor witch who manages Saab's customer service at the moment. That office is being put out of commission in coming months. I like to think of her as being unemployed and begging for quarters on the street soon....she certainly will not be 'representing' Saab much longer.
Of course, this letter DOES NOT state that the reason my claim was denied was that I am the 3rd owner....the reason I was given over the phone.
______________________________________________________________________
TO ME:
Dear ME:
Thank you for contacting the Saab Customer Assistance Center regarding your 1999 9-3. We appreciate the opportunity to address your concerns.
While the objective of Saab Cars USA, Inc. is to achieve full customer satisfaction, numerous factors are reviewed prior to offering assistance. After an automobile has been in service for several years, vehicle uasage, owner maintenance, and wear can contribute to difficulties beyond the manufacturer's control. Based on the fact that the vehicle is outside of the 4 years/50,000 miles warranty, we are unable to offer any assistance towards your engine repair.
We understand this matter has not been concluded to your satisfaction, however, we appreciate the opportunity to review the situation.
Sincerely,
Gennie Dumas
Customoer Service Supervisor
_______________________________________________________________________
Lot's of promises before I received this denial after weeks of research and much expense. I was required to spend $600 at a local dealership to 'diagnose' what I already knew was a seized engine and ultimately have my claim denied. They could have saved me the trouble, time, weeks in a rental car, etc. with simple honesty the day I contacted them.
I have a list of 3 1999 9-3 owners including myself (same suddenly seized engine at low mileage) interested in a class action lawsuit. Please get in touch if you'd like to join in....
Truly hope you don't experience the problem I had with your cars! It's scary when the car dies with no warning whatsoever in the middle of the interstate....
best--
angela (who has proof of engine maintenance by all the owners)
posted by 68.218.103...
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