[Subscribe to Daily Digest] |
 | [Main General Bulletin Board | BBFAQ |
Prev by Date | Next by Date | Post Followup ]
Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
Relax,... "E" TA's.... Posted by Mike Lynch [Email]  (#81) [Profile/Gallery]
(more from Mike Lynch) on Fri, 22 Sep 2006 12:35:13
In Reply to: European Delivery: Saab IDS drops the ball, Saab-less in Seattle, Fri, 22 Sep 2006 09:52:56 Members do not see ads below this line. - Help Keep This Site Online - Signup |
That's an "Estimated" time of arrival. Saab ETA's over promise and under deliver. IDS cars are impossible to track like normally shipped cars because they get sidetracked into customs. With any ETA there can be 5-10 working days of normal delay. I blame it on the Teamsters Union, the truck drivers. I don't know if that's true actually, but I like blaming labor unions for things.
The customs delay and nobody being able to tell you exactly where the car is can be very frustrating to some. Some folks just feel uncomfortable when the feel the accountability level is low. You'd think something as heavy and expensive as a car could be tracked better than a FedEx shipment, but it doesn't work that way. The shipping end of the car biz doesn't have any "customers" to respond to so to speak. They just ship the cars were they belong in keeping with union rules and established procedures. They're not good at customer service and no amount of rattling their cages does any good. 2-10 working days from the ETA, which is really saying after 10 workng days or I make it Sept 29th. And if it goes that far they're still not sharp communicators.
And any car shipped can have a Murphy's Law quality too, the more you want/need it the later it will be. IDS folks are spread thin and just physically can't respond to the volume of inquiries after processing actual orders. And communicating through the loop, customer to IDS to Sweden and back takes time, extra days and days in some cases and is done at a more relaxed pace than some expectations. Like the shipping folks, rattling cages doesn't speed things up or result in improved service.
IDS is a long process across two continents and some A types and manager/driver personalities get frustrated at the pace and feedback. IDS is indeed a very small business, albeit within a large one, and not really adapted to online monitoring and instant feedback that many larger companies embrace.
About the hotel SNAFU, did you wind up in Gothenberg at the Hotel Eggers? I really enjoyed the Eggers, classic European hotel and restaurant right in the center of town. Was there no room at the inn, the Ronnum Manor near the factory?
, Fri, 22 Sep 2006 12:35:13 <-- Viewing This Message, Sat, 23 Sep 2006 11:21:01, Sun, 24 Sep 2006 13:27:20, Fri, 22 Sep 2006 15:34:53, Fri, 22 Sep 2006 18:23:19
No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.
 |
 |
 |
 |
 |
