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not at the dealer i work for
Posted by buck (more from buck) on Thu, 3 Apr 2003 20:10:41
In Reply to: SAAB Dealers against The SAAB Network?, JoeB, Thu, 3 Apr 2003 10:26:46
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not at my dealer,i am a saab dealer master tech and use TSN as a tool to help us at the dealer.i very often deal with customers on the phone and in person.i am a sysop on the TSN chat.we are told by our owners to stop and talk to customers even if its to say hello,how are you today.we the techs will answer the phones if the service writers are busy and help to solve problems and schedule appointments.at the dealer its all about customer service and for us to make money,dont get me wrong,but a happy customer will bring there car back forever and buy another car from us,recommend us to friends etc.just my 2 cents Buck,general sales saab,west chester,pa
posted by 68.85.242...
Posts in this Thread:
- SAAB Dealers against The SAAB Network?, JoeB, Thu, 3 Apr 2003 10:26:46
- Re: My dealer had no problem , infact>>>, JOSAAB, Mon, 7 Apr 2003 21:45:24
- No problem at my dealer - They'll never see me,, VictorVector, Fri, 4 Apr 2003 23:08:38
- not at the dealer i work for, buck, Thu, 3 Apr 2003 20:10:41 <-- Viewing This Message
- my dealer experience-North Shore SAAB in Glen Head, NY, Jason 0W-40, Thu, 3 Apr 2003 18:07:39
- My experience, gatorcpa, Thu, 3 Apr 2003 17:18:48
- Even indies don't want you to talk to the techs....., pursang, Thu, 3 Apr 2003 14:24:00
- Dealer's don't want warranty work.. (long rant), REM in Seattle, Thu, 3 Apr 2003 11:32:12
- What dealers don't like are informed customers..., Noel, Thu, 3 Apr 2003 10:38:32
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