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Ethical dilema - dealing with indy shop (long)
Posted by SDBWORKS (more from SDBWORKS) on Wed, 13 Sep 2006 11:12:28
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I have my 97 900s at a local indy shop with a good reputation to re-fix a rear main seal that they had installed in Dec 2005. It began leaking 6.5 months after install. I gave them the car Sept 5 - had some communications last week - just today was told that they had in fact installed the seal wrong back in Dec and it was now fixed.
Details - when the shop owner and I discussed, he noted that their usual warranty was 6 months, but even though this was out of warranty, he wanted to work with me.
He offered to initially split the cost to pull and replace the seal, since there was the possibility the seal was defective or I may have had a pressure build-up issue that was causing the leak.
Today, he called to say the car was finally done and that it was their incorrect install back in December that was the problem. I asked what I owed - he said that on one hand, he doesn't feel like I should owe him anything since it was their incorrect install, but on the other we had discussed splitting the estimated cost, and he does have a lot of labor hours into it.
One opinion I have gotten was to give $100 plus a thank you card expressing appreciation for handling honestly and fixing.
Other ideas?
Thanks,
SDBWORKS
posted by 12.32.1...
Posts in this Thread:
- Ethical dilema - dealing with indy shop (long), SDBWORKS, Wed, 13 Sep 2006 11:12:28 <-- Viewing This Message
- Interesting dilema, JimN, Thu, 14 Sep 2006 11:32:08
- Re: Ethical dilema - dealing with indy shop (long), SeeVTSaab, Thu, 14 Sep 2006 05:29:48
- Re: Ethical dilema - dealing with indy shop (long), tomy, Thu, 14 Sep 2006 05:19:16
- Re: Ethical dilema - dealing with indy shop (long), Derek in Durham, Wed, 13 Sep 2006 11:55:44
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